Credibility at the expense of others… An open statement to torx aka ...

[Wilson@Jaben]

Credibility at the expense of others… An open statement to torx aka torxxx aka DC aka DCarter aka Delano Carter aka Guest aka Anonymous_User and whatever aka’s he chooses or wants to be.

I am sure many of you out there are wondering why this person has been removed from our forum and why his posts have also been deleted.

Subsequently, as some have noticed, he posted in a few forums taking us to task over what is deemed as targeting him.

However like all things, matters get out of hand and slanted truths become the reality.

Matters such as vested interests now become the topic and our credibility which we worked so hard for, becomes questionable. And all over a post someone under the cloak of anonymity makes.

First off, we have never disguised ownership and it is made very clear who owns what, please visit http://jaben.net/forums/index.php?topic=2.0

The post by “torx/torxxx/DC/DCarter/Delano Carter/Guest/Anonymous_User” leads the reader to believe that he has been unfairly treated and suggests that we do not allow differing views or criticism. Search through all the threads in the forum and draw your own conclusions.

His post and existence in our forum was deleted by me (Wilson) because I do not want to get into an ugly situation with someone who was out to make trouble. We worked long and hard to make things nice and enjoyable. It is a fallacy to even think, that we would let someone with an ulterior and questionable behavior turn our forum into a lawless town. That I’m afraid will never be allowed to take place. From hindsight, it would have been ideal if he had not persisted and this response would not have to be made public.

His first post was to add to the microphonics thread. His second was the one he quoted in his postings to other forums. When the second post was deleted, he immediately reposted exactly the same words (verbatim).

When he registered, we are fully aware of whom he was but for all intents and purposes, as long as a person behaves, we will always let them in. The benefit of doubt will always be given to everyone.

“torx/torxxx/DC/DCarter/Delano Carter/Guest/Anonymous_User” comment on not snipping the pins which would result in damaged drivers does not hold water and is technically wrong. For those who are curious, we do provide the snipping service but it is conditional on whether we have the time to do it, otherwise we advise them to do it themselves.

More importantly, there is a historical aspect to this whole saga.


“torx/torxxx/DC/DCarter/Delano Carter/Guest/Anonymous_User” emailed to our principal

• On Friday, July 13, 2007 9:33 PM,  “torx/torxxx/DC/DCarter/Delano Carter/Guest/Anonymous_User” writing under the name of “Delano Carter” wrote to the principal of a product that we represent.
• The email was forwarded to Jaben and a reply was made to “Delano Carter”
• “Delano Carter” asked for free samples and portrayed himself as,
  
  Quote “We are a distributor of audio and visual components in the North American regions…” UnQuote
  
• We refused and he followed up with a scathing email.

“torx/torxxx/DC/DCarter/Delano Carter/Guest/Anonymous_User” email to Jaben

• On Oct 25, 2007 2:46 PM ,  “torx/torxxx/DC/DCarter/Delano Carter/Guest/Anonymous_User” writing under the name Adam wrote to us asking about price of the UE 3.
• In the subsequent emails, he made comparisons with Amazon prices to which we replied telling him that it was not possible for us to sell at those prices.

What is “torx/torxxx/DC/DCarter/Delano Carter/Guest/Anonymous_User” doing?

• “torx/torxxx/DC/DCarter/Delano Carter/Guest/Anonymous_User” posts under a series of aliases and his post at headphonehaven is documented, please go to http://z10.invisionfree.com/headphonehaven/index.php?showtopic=2566&view=getnewpost
• “torx/torxxx/DC/DCarter/Delano Carter/Guest/Anonymous_User” posting as DCarter in Sgheadphones shows a link to his other alias in Hardwarezone and shows what he is doing, please go to http://forums.hardwarezone.com/showthread.php?t=1768080
• “torx/torxxx/DC/DCarter/Delano Carter/Guest/Anonymous_User” signature in Sgheadphones says “Get your earphones, and other electronics, in !this thread! Earphones definitely cheaper than Jaben's special price!
• “torx/torxxx/DC/DCarter/Delano Carter/Guest/Anonymous_User” signature in Hardwarezone says "
  
  Notes:
  1. Do note that not all earphones from amazon.com are cheaper than retail in SG. But for high end one, you can get around a hundred off at least. Best if you drop by Jaben/Stereo Electronics to check market price in Singapore.
  2. I may reject orders at my own discretion.
  3. My responsibility is only to order for you, ship it and deliver the goods to you. If any thing happens, the.g. vPost loses the package, I cannot be held responsible and will not give any refund. However, I will provide you tracking IDs or tracking information for all packages, from US to Singapore. If you want to get insurance just to be sure, you need to let me know. Insurance cost is directly proportional to price of good.
  

In Closing…

• It is fine and admirable for anyone to try and better one’s own life by being entrepreneurial but it must be at the expense of hard work and not questionable methods, not with slanted information elevating one’s own status.
• Methods such as pointing to Jaben/Stereo to make self-promote isn’t viewed by anyone in any industry as dignified. In this industry, we help each other in many ways that are not obvious to people. We all compete and some days we compete fiercely, but we do not play such games. The other most amazing person/company that I have so much respect for is Bluetin... those of you in the know would have to agree that he went beyond the call of duty.
• If we (Jaben) or I (Wilson) have been unfair to you, then I invite you to personally come here on a Friday. There will be many members, friends, visitors and strangers and you can openly speak your mind. You do not have to hide behind any aliases and I personally assure you that you will be given more than a fair opportunity to say whatever you want to say. I sincerely hope you will make your appearance and openly air your grievances and I promise you, that you will be accorded all the courtesy given to everyone, be it friend, foe or stranger.
• Finally I want to wish you all the best in your endeavors and I hope this will stop here and not go any further as it profits no one. Compete by all means, that is what life is about, but do it with the goal of gaining respect.
  

[terence_k]

It is very unfortunate that this incident happened.
There is always some "Black sheep" among us and I am glad that decisive action was swiftly taken 

[happycamper]

It is very unfortunate that this incident happened.
There is always some "Black sheep" among us and I am glad that decisive action was swiftly taken 

Yup, I am all for it too. Let not the black sheep affect our enjoyment of the music or this forum.

[russman]

Its pretty sad that such things occurred, but life still goes on.. i am glad matters are put to rest, Lets move on... pick up an album and enjoy the rest of your day.

[Singapura]

Competition makes people do ugly things. I have noticed that in Singapore competition is hard because the market is small and everyone is scrambling to make a buck. This isn't necessarily a bad thing as long as competition is fair, open and transparent.

When I posted my review of the Mylar Ones X3 on head-fi.org my posting got deleted because the moderator suspected I had ties with Crossroads and/or Jaben. They sent me a PM and I explained but they never put up the piece I had written. I put a disclaimer in my signature and reposted the piece. This time it stayed on. Head-fi wasn't sponsored by Jaben at that time so I can understand that they removed my post.  If it had been a plug for Crossroads it wouldn't have been fair to the sponsors since they pay to get exposure, not to get competing products marketed through their website.

For me there is no question that jaben.net is the community of Jaben. Here it's even clearer that anything that goes outside the interest of Jaben gets scrutinized and removed if it is deemed harmful to the interest of Jaben or affiliates. Brand protection is one of the most important issues of any company. For people who are into video games; Nintendo took their fan forum off line because the postings there were more harmful then beneficial to the Nintendo brand. I've been a fan of the way Wilson and Jaben do business since the first time I set foot in the shop. However I'm not some naive fan boy who approves of everything, no matter what. If I have a problem, be it with the proprietor of a shop, a colleague at work or a friend I will take it up with them and won't make others take part in my problem.

Like they say here in Geylang: "You can please all of your customers some of the time, you can please some of your customers all of the time but you can't please all of your customers all of the time." 

[hairygorillaz]

Interesting how you know so much about Geylang...

[Singapura]

That's my 'hood homeboy   

[arcanehacker]

Too bad this is not gonna be settled. Says he do not like direct confrontation. Or unless Uncle Wilson writes him a formal email to invite him down to settle this.

http://z10.invisionfree.com/headphonehaven/index.php?showtopic=2577&st=0&#last

http://www.sgheadphones.net/index.php?showtopic=8068&st=15&#entry95826

[hairygorillaz]

I can't believe the audacity of the guy. He said that he doesn't "see a need in such confrontational situation, but if Wilson makes a formal invitation, .g. write me a proper email, i will go down."

I have never felt that the service towards me at Jaben has been compromised at anytime. Not even the first time i stepped into the small cramped shop with two other friends in school uniforms to buy the MylarOnes. Mind you, the shop had at least 7 others inside. Uncle Wilson still greeted us with a huge smile like we were regulars.

I don't believe others will disagree with me on this point.

[DKCN]

He said, "1. I post under many alias, .g. Adam, Delano Carter, DC, Dcarter, Torxxx. But the truth is, my name is Delano Adam Carter. And my nick name is torxxx. These are not aliases, these are my name!"

i think he doesn't know what alias means >.<

[SLee]

He said, "1. I post under many alias, the.g. Adam, Delano Carter, DC, Dcarter, Torxxx. But the truth is, my name is Delano Adam Carter. And my nick name is torxxx. These are not aliases, these are my name!"

i think he doesn't know what alias means >.<

Just would like to point out that, alias means name used to conceal, or an alternate name.

Am I right?

Was thinking of posting another message on this, might as well modify and add it in here. (a more efficient use of bandwidth, i guess)

Up till now, I do agree that I got much more than just a sales service from Uncle Wilson. He did much more than just selling me the stuff. Thumbs up for Uncle Wilson, I'd pay slightly more to get the good after sales service of uncle Wilson instead of saving a few bucks. I would say, I'm glad I've got my earphone from uncle Wilson after having some problem with the 1st pair that I've got.

My take on this, we shall not make it an issue. He can do whatever he wants, and we have seen what uncle Wilson has to say. Let everyone judge what is wrong and what is right.

[Puma]

Yeah, you're right... Alias is a falsely assumed name, but let's not argue semantics here.

I would think that the crux of this issue, is that the usage of "Delano Carter" and "Adam" in two seperate messages, without first clarifying, was, perhaps, done with the intent of concealing his own identity. Even if it was his own name, it would be tantamount to sending the same message under an alias. Unless of course, that concealing his identity was not his intent, and the usage of the name "Adam" was meant to promote a sense of greater intimacy, and hence promoting greater friendship, as compared to the formality of his full name. Though perhaps "Delano" would have done as well. I guess greater understanding of the context and tone of his emails should show his intent, though for Uncle to use the word "alias", I would be led to believe that his intent was that of the former.

Well, just my (confuddling) thoughts. 

On a lighter note, I must say that Uncle Wilson's service, as mentioned many times before, was top notch.

I'm also sure that this fiasco will soon be off our minds, a compromise will be reached, and we all will go about on our merry ways. So, best not to dwell too much on this...

[DKCN]

I believe uncle wilson was right to use the word alias not just base on intent but because of definition.

From dictionary.com


–adverb
2.   at another time; in another place; in other circumstances; otherwise. “Simpson alias Smith” means that Simpson in other circumstances has called himself Smith.



American Heritage Dictionary:
adv.   Also known as; otherwise: Johnson, alias Johns.

Cambridge International Dictionary of English:
Alias (=also known as).


It doesn't have to be a "false" name. Anyway, i just brought up what he said because from my point of view, I felt we has just finding fault any way he can.

[SLee]

yes, I do agree that uncle Wilson used it in the right context. That is why I mentioned the meaning of alias as someone said that he don't even know the meaning of alias.

[terence_k]

I have been following closely on the development of this "saga" closely over at the other forums. The latest twist is that this dcarter character is starting to deny that he has something "against" Uncle Wilson nor making any "complaints". Come on dude, obviously you have something to against when your account was deleted and you are also complaining about damaged super.fi drivers from the insertion of ES cable without trimming the prongs. Thats what your posting is about, isn't it? Stop acting like you are innocent now and don't try to wriggle your way out.

At the side, we also have people that has absolutely nothing to do with the issue at hand and started targeting our forum and calling us "LAME"... What do you guys/gal think?